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Return policy

Return Policy

Last Updated: 1st May 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if these items are not what you order, please contact us ASAP on support@smartifyhomes.com.au and we will organise a return and provide with you a refund, store credit or exchange of the item. Please see below for more information on our return policy.

RETURNS

All returns must be posted and notify us with the tracking number via email at support@smartifyhomes.com.au within seven (7) days of the purchase date. All return items must be in new and unused condition, with all original tags and labels attached.

For any defective or damaged products received, please contact us on support@smartifyhomes.com.au to arrange return and exchange.

RETURN PROCESS

To return an item, please email customer service at support@smartifyhomes.com.au to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Smartify Homes Pty Ltd.
RMA#
PO Box 232
Carnegie, VIC 3163

Return shipping charges will be paid or reimbursed by us as part of processing your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return in form of store credit or exchange. Please allow thirty (30) days from receipt of your item for processing the return. We will contact you as soon as the return has been processed.

EXCEPTIONS

The following items cannot be cannot be returned or exchanged.
• Subscriptions
• Services (incl. but not limited to installations, maintenance, consultation)
• Special orders, incl. but not limited to back orders processed and paid cannot be returned.
• Sale items are FINAL SALE and cannot be returned.
• In an event of change of mind, we do not offer return or exchange or store credit.

QUESTIONS

If you have any questions concerning our return policy, please contact us at support@smartifyhomes.com.au

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